This Mobile Banking Service Agreement (the “Agreement”) sets forth the specific terms and conditions governing the use and availment of the mobile banking services offered by Cantilan Bank Inc. (the “Bank”). In this Mobile Banking Service Agreement:
"CanBank Mobile" refers to Cantilan Bank’s mobile banking app. Can also be referred to as the facility. "MobileBanking Services" means any service, financial or otherwise, electronically provided by the Bank through the use of the mobile banking facility. "Account" refers to the savings and/or checking account, credit cards, loan accounts, business line accounts, UITF accounts and time deposit held with Cantilan Bank in the depositor's name, whether solely or jointly with another person. "Password" means the code created by the authorized user and is used in conjunction with the User ID to allow access to the CanBank Mobile Banking Service. "User ID" means a string of characters composed of letters and numbers nominated by the authorized user which serves as his unique identification. "One-Time Password" or "OTP" refers to the six-digit code sent to the user’s registered mobile number needed for two-factor authentication of the user. "Mobile Device" shall mean any handheld portable computer; specifically, smart phones and tablet computers used to access the Mobile Banking Application. "E-Wallet" means an online prepaid account used to store money and transact online and offline through a computer or a smartphone whenever required
Cantilan Bank may suspend my access/registration if the CanBank Mobile App has not been accessed or used by me for at least six (6) consecutive months.
Cantilan Bank may, at any time, and for any reason whatsoever, terminate or suspend my access to or to any or some of the functionalities thereof. Likewise, the I shall remain accountable for all the transactions made on the enrolled Accounts prior to confirmation of the termination/cancellation request, and Cantilan Bank shall not be liable for any remaining scheduled transactions that I have previously set up. In addition, access to / use of the CanBank Mobile Banking Application may be terminated or suspended by Cantilan Bank for any maintenance or repair work; for any breakdown in the hardware / software for MBS, any emergency or security reasons; or if Cantilan Bank has reason to believe that the CanBank Mobile Banking Application is or has been utilized to perpetrate fraudulent or unlawful acts; or for violation by me of the Mobile Banking Service Agreement; or on account of my death, legal incapacity, bankruptcy or insolvency without prior notice, and without Cantilan Bank incurring any liability as a consequence thereof. Re-activation of my access and use of CanBank Mobile banking services shall be subject to Cantilan Bank’s processes.
The services offered through the Mobile Banking Application will be automatically terminated if the Accounts linked to the Mobile Banking Services are closed, suspended, or expired.
A reference number will be automatically generated by the CanBank Mobile system for every successful financial transaction and other pre-determined significant actions done via the CanBank Mobile Banking Application which shall be sent to the enrolled mobile number and email address for records purposes. Details of the transactions will be recorded in CanBank Mobile system and the same will be regarded as conclusive proof of the validity and authenticity of the transactions made.
In case of erroneous crediting of funds to the Account/s for any cause whatsoever, Cantilan Bank shall have the right to reverse and rectify the erroneous crediting without Cantilan Bank incurring liability as a consequence thereof, by debiting from the Account/s the erroneous credit, with or without notice to me and I hereby give consent thereto without need of further act and deed. This is without prejudice to other legal rights and remedies available to Cantilan Bank.
ACCESS I may access any of my enrolled accounts by signing in to CanBank Mobile App after downloading it from google play store or apple store with the use of internet enabled mobile device and my User ID and Password.
Enrolment into CanBank Mobile shall be done via the app. Upon registration, I must provide the necessary and accurate information needed such as but not limited to my account number, credit card number, loan account number and contact information. The Bank, at its sole discretion, reserves the right to validate the information provided by me through the mobile app or customer service. Once my information has been validated, I will receive a confirmation from the Bank through short message sending (SMS) and/or electronic mail (email).
Mobile Banking Services are permitted only after validation of the information I provided the bank and authentication of my identity through various two-factor authentication methods. My instructions made after such validation and authentication shall be the authority of the Bank to carry out the banking transactions performed by me through the facility. The Bank shall have no obligation to verify the authenticity of any transaction received from me through or purporting to have been by me via the CanBank Mobile App other than by means of verification of my mobile number through the OTP sent, my user ID and password, or through biometric authentication methods such as but not limited to fingerprint scanning, facial recognition or retina scan.
My enrolment to the facility will be effective upon my receipt of the Bank's confirmation of the enrolment of my accounts through SMS and/or email and will remain in full force and effect until the Bank receive from me a written notice of its termination. CanBank Mobile Banking facility is designed to be accessible seven (7) days a week, twenty-four (24) hours a day except for when we are undergoing system maintenance.
For purposes of dating my transactions, I understand that a bank cut-off time has been implemented. All transactions done before the designated bank cut-off will be posted to my account on the same day. Transactions after cut-off on a banking day or completed on a Saturday, Sunday or banking holiday will be posted on the next banking day.
I also agree that by enrolling in CanBank Mobile Banking Service, other products under my name such as, but not limited to, loans may be automatically viewable. The Bank, however, reserves the right, at its discretion, to require my enrollment in select products, services and facilities as it may deem fit and appropriate.
SECURITY I agree to take full responsibility over the security of my Mobile Device/s, SIM card and confidentiality of my User ID and password. I agree to assume full responsibility for all transactions made in my accounts through the use of my User ID and Password. It is understood that the Password is known only to me and as such, any transaction effected using my Password and OTP shall be conclusively presumed to be done by me or authorized by me.
I further agree and undertake to change my Password from time to time as I deem necessary. Should I feel that my Password has been compromised, I shall immediately change my Password through CanBank Mobile Banking Service’s Change Password facility. I agree to choose a password which does not relate to any readily accessible date such as my address, telephone number, driver’s license, date of birth etc. and any easily guessable combination of numbers.
I agree that the Bank, at its sole discretion, is entitled to act on the instructions received via CanBank Mobile Banking Service which the Bank reasonably believes emanated from me by the use of my User ID and Password. I further agree that the Bank shall not be liable for acting in accordance with or based on the CanBank Mobile Banking Service requests and/or instructions made through my CanBank Mobile Banking Service account, which it believes emanated from me.
SERVICES I understand that the following are some of the services available in CanBank Mobile Banking Services:
ACCOUNT BALANCE INQUIRY I can access the available balance or the withdrawable balance of each of my account as of the date and time of my inquiry and the total balance as of previous banking day.
ACCOUNT HISTORY I can access transactions occurring within the preceding sixty (60) days from date of my last statement of account. I may, however, request for a copy of the bank statement or account details for transactions that occurred prior to the said sixty (60)-day period. This statement shall be sent to the mailing address specified in my Signature Card for the particular account.
FUNDS TRANSFERS I may transfer funds from my own account to my other accounts or third-party accounts within Cantilan Bank Inc. as well as other local banks.
The amount of funds transfer shall be deducted from the source account that I specify and will be added to the beneficiary account. I may choose to transfer funds real time or on a scheduled basis.
The Bank may impose a limit on the amount of funds and the number of times that I can transfer within a certain period. The Bank may likewise collect fees from certain fund transfer transactions.
Real time and scheduled funds transfers can originate from my savings and current accounts.
For real time funds transfer, I shall manually trigger real time fund transfers on the transfer date, while for scheduled fund transfer, this shall automatically transfer on the scheduled date.
MOBILE PREPAID LOAD I may purchase mobile load from my mobile wallet account to my own mobile number and other user-identified mobile numbers for Globe, Smart and Sun networks. There is no enrolment required for this service. The amount of purchase shall be debited the same day as request was received by the bank. I understand that the availability and denominations are subject to network connection and electronic load vendor receipt of transaction request.
BILLS PAYMENT The Bills Payment Facility is a debit from any of my eligible enrolled account(s) and credit to institutions which the Bank has collection arrangements.
Only cleared and withdrawable balances of my enrolled account(s) shall be available for such payment. In case of insufficient funds in my account, my payment request will automatically be cancelled by the Bank
I shall notify the Bank of any and all changes in the list of my enrolled merchant(s).
Any discrepancy between the billing amount and the paid amount shall be resolved between me and the payee - company(ies) and/or individual(s) directly. The Bank shall not be held responsible for any such discrepancy.
Payment shall be for current/due bills only. Payments for past due or overdue accounts with service disconnection/termination of contract or lapse of policy shall be made directly to the collection offices of the payee - company(ies) and/or individuals.
Payment procedures/stipulations imposed by my payee - company(ies) and/or individual(s) not inconsistent herewith or with any of the terms and conditions hereof or any related documents or instruments governing the Bank's products, services, facilities and channels, shall be incorporated herein and made part of this Agreement.
The Bills Payment arrangement between the Bank and any of its affiliated payee individual(s)/company(ies) may be cancelled at any time by either party without any written prior notice of termination to me.
The Bank may, at its discretion, reverse a bills payment transaction in case of suspected fraud or system error.
E-WALLET Setting up a mobile wallet allows me to quickly and easily make purchases and participate in cashless electronic transactions in stores and online and withdraw cash from ATMs.
SEND/RECEIVE PAYMENT VIA QR CODE I understand I may also utilize the e-wallet feature to send and receive money peer to peer via QR code allowing greater flexibility and convenience in payment choices. The payment will be debited from the mobile wallet balance of the receiver on a real-time basis. Notifications will be sent to both the sender and receiver once payment is successful.
CUSTOMER SERVICE and COMPLAINTS I may call the bank for inquiries or, concerns about or to report unauthorized transactions in CanBank Mobile or Cantilan Bank’s other products and services at (+63) 086-2125056 or email at firstname.lastname@example.org.
I agree to provide the Bank with necessary information to be used for the investigation and resolution of a complaint. The Bank shall provide me with the prescribed processing time to resolve a complaint and, if necessary and practicable, provide updates on a regular basis.
DISCLAIMER OF WARRANTIES To the full extent allowed by applicable laws, all warranties, whether express or implied by law or statute, are excluded from this Agreement. The Bank does not represent or warrant to me that the CanBank Mobile Banking Service: (i) will meet all my requirements; and (ii) will be uninterrupted, timely, secure or free from error.
CONSENT TO PROCESSING OF INFORMATION The Bank will keep information relating or pertaining to me including, but not limited to, any information on my accounts, transactions (the “Information”) confidential except that for purposes of this Agreement and in connection with Bank’s (i) implementation, administration, facilitation and enhancements of their respective products, services, facilities and channels, (ii) pursuit of their respective marketing, promotional, communication, commercial and research objectives, (iii) regular conduct of business, and/or (iii) compliance with the requirements of Data Privacy Act of 2012, its Implementing Rules and Regulations and other issuances as mandated by the National Privacy Commission and/or government regulators or supervisory bodies, I consent to the Bank’s, and its directors, officers, employees, advisers, auditors, agents and representatives’ (collectively, the “Bank”)
collection, use, storage, consolidation and processing (collectively, “process” or “processing”) of Information;
outsourcing of the processing of Information to service providers, whether within or outside the Philippines;
retention of personal and/or sensitive personal information of data subject for a period of 5 years, as stated in BSP Circular 302 - All records of all transactions of covered institutions shall be maintained and safely stored for five (5) years from the dates of transactions
verification or validation of Information from any and all sources and in any reasonable manner;
disclosure and sharing of personal and/or sensitive personal Information
* among the Bank * to credit information or investigation companies, credit bureaus (including, but not limited to, the Credit Information Corporation (CIC) pursuant to Republic Act No. 9510 and its implementing rules and regulations), financial institutions, consumer reporting or reference agencies, credit protection provider or guarantee institutions, brokers, insurers, underwriters; * to any judicial, governmental, supervisory, regulatory or equivalent body of the Philippines or other jurisdictions; such person or entity as required by the laws or regulations of any country with jurisdiction over the affairs or business of the Bank or any member of the Group of Companies; stock exchange on which the shares or other securities of or any member of the Group of Companies are listed pursuant to its rules; * to any potential transferee or assignee of the Bank’s rights and/or obligations under the relevant contracts or agreements; * to service providers engaged by the Bank, or by any member of the Group of Companies, or to participating merchants, payments technology company(ies), marketing, promotional, network, loyalty program and joint venture partners and other relevant external parties, whether based within or outside the Philippines (collectively, the “Relevant Parties”); and, * to such other persons or entities that the Bank, may deem necessary or appropriate to facilitate the above-stated purposes or those that may relate to or arise there from, as and when required by the circumstances;
The foregoing constitutes my express consent under the applicable confidentiality and data privacy laws of the Philippines and other jurisdiction and agree to hold the Bank, the Bank Representatives free and harmless from any and all liabilities, claims, damages and suits of whatever kind and nature, that may arise in connection with the implementation and compliance with the authorization conferred by me hereunder.
The foregoing consent shall continue for the duration of, and shall survive the termination of, this Agreement.
PROVISIONS FOR INDEMNITY I hold the Bank and its subsidiaries and affiliates , including any of their respective officers and representatives, free and harmless, as well as indemnify them, from any and all liabilities, claims, damages, suits of whatever nature, arising out of or in connection with the implementation of this Agreement, including any and all errors inadvertently committed, any computer-related errors resulting to the Bank’s failure to effect any payment transaction that I may undertake via the Bills Payment arrangement, as well as on account of any transaction that I may undertake via the CanBank Mobile Banking Service. The Bank will not be liable for any losses resulting from circumstances over which the Bank has no direct control, including, but not limited to, the failure of electronic or mechanical equipment or communication lines or other interconnection problems, system downtime, severe weather, earthquakes, floods, fire or other such other similar events.
DECLARATION I hereby declare that: (i) all the statements, information and supporting documents provided by me are true, correct and accurate; (ii) where the information or data provided was collected by me from third party sources, the relevant consent has been secured by me from the relevant parties to whom such information relates; (iii) any material misrepresentations or falsity or omission on my part will be construed as an act to defraud the Bank and may be a ground for the termination of this Agreement, or the cancellation or termination of my access to any of the Canbank Mobile Banking Services, without prejudice to such civil and/or criminal liability that the Bank may pursue against me; (iv) the Bank may impose such terms, conditions and requirements as it may deem necessary or proper relative to my availment of any of the CanBank Mobile Services; (v) I shall notify the Bank of any material change affecting the information provided by me; and (vi) in using any of the CanBank Mobile Banking Services, I shall comply with all applicable laws, rules and regulations.
GOVERNING LAW AND VENUE This Agreement shall be governed by and construed in accordance with the laws of the Republic of the Philippines. Any dispute arising hereunder shall be submitted to the exclusive jurisdiction of the proper courts of Cantilan, Surigao del Sur, Philippines, to the exclusion of all other venues. I hereby agree to be governed by the terms and conditions of this MOBILE BANKING SERVICE AGREEMENT. I hereby also acknowledge to have read and fully understood the said terms and conditions.
For any concerns, please go to your branch of account or contact us at (086) 212-5056 or email email@example.com Cantilan Bank is regulated by the Bangko Sentral ng Pilipinas with contact number (632) 8708-7087. Cantilan Bank is a proud member of BancNet.